Stravion Technologies · Solution 03
AI for Operations
An operational assistant that lets teams ask about their operation in normal language, and answers from the business information it has been configured to reach. Answers are returned for review, with source context shown where the interface supports it. Delivered by Stravion Technologies.
In one sentence
A way to ask an operational question in plain words and reach the approved business information that answers it, with a person deciding what to do next.
The chain this page follows
The information problem
Knowing where to look is the work.
The answer to a routine operational question often exists already. Reaching it often means knowing which system holds it, which document it sits in, which menu leads to it, or which person on the floor remembers.
That knowledge can concentrate in a few people. When those people are unavailable, a routine question can take longer to resolve, and work can wait on the answer.
A routine operational question
Where is the answer kept?
- In a business system
- In an operating document
- Behind a menu
- With the person who set it up
Ask in normal language
Ask it the way you would say it.
Teams can ask about orders, inventory, warehouse activity, operating procedures and other operational records using everyday language, rather than opening each source in turn and knowing the right screen in each one.
The assistant works across the sources it has been configured to reach for that operation, and returns what it finds there with the source shown alongside it.
Answer · from Orders
PO 2481 · inbound purchase order
StatusReceived in full
ReceiptGoods receipt recorded · dock 1
Lines14 of 14 checked in
Approved information sources
Answers are based on the approved business information available to the assistant.
Information is presented for review, and the operator decides what happens next.
Teams also ask about
Where answers come from
Answers come from approved sources.
The assistant answers from approved information sources: business systems, operational records, documents, and knowledge sources. Which of those are available depends on what has been configured for the operation.
Where the interface shows it, an answer carries the source it came from, so a person can see what the answer is based on before acting on it.
Connection scope depends on the operation. It is agreed as part of the work rather than assumed.
Select a stage to see what happens there
Stage 01 · 4
Question
Someone asks about the operation in everyday language.
What teams can ask
Four questions, four different sources.
The same way of asking reaches different kinds of information, depending on what has been connected.
01
What is the status of purchase order 2481?
Orders
02
How much of SKU 4120 is on hand across our sites?
Inventory records
03
Which procedure covers a short delivery from a supplier?
Approved procedures
04
What lead time did we agree with this supplier?
Supplier agreements
Examples only. Teams ask in their own words, and the assistant answers from the sources available to it.
Procedures and knowledge
The procedure, without the hunt.
Operating procedures, work instructions and approved operating documents hold a lot of the answers an operation needs. They are also the hardest things to find at the moment someone needs them, which is usually mid-task.
A normal-language question can bring back the relevant part of an approved document, along with the document it came from. The document remains the authority. The assistant helps a person reach it rather than standing in for it.
SOP 208 · Short delivery from a supplier
Section 3Recording the shortfall
Section 4Notifying the supplier
Source · approved operating document
Review, control and limits
What it does not know.
The assistant can only answer from the approved information available to it. If something has not been connected, or a document has not been approved as a source, that information sits outside the assistant’s working context.
It is a way to reach information more directly. It does not verify the operation’s records, and it does not make them correct.
Where the assistant stops
Answers are based on the approved business information available to the assistant. Information is presented for review, and the operator decides what happens next.
Implementation
Scope starts with the questions.
Implementation starts from the questions a team needs answered repeatedly, because those determine which sources are worth connecting.
From there, scope covers which systems or records need to be reachable, which documents and knowledge sources are approved for use, and the connection scope agreed for the operation.
What can be connected varies between operations, and is confirmed during solution design rather than assumed.
Stravion Technologies remains the accountable commercial point for the solutions it delivers.
Delivered through Stravion Technologies, with selected capability provided in collaboration with a technology partner.
Next step
Start with the question you keep answering.
Tell us the questions your team asks most often, and where that information sits today. That tells us which sources would need to be connected, and whether this is worth doing for your operation.
AI for Operations · Stravion Technologies